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Duration

1 day

Content

○ Understanding Customer Service
○ Managing Customer Interactions
○ Customer Engagement
○ Moving Forward and Upward in Customer service

Surreal Flower
Conflict to Collaboration: Managing Difficult Staff
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Surreal Flower
Business Communication for Office
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Surreal Flower
One Up: Communication Skills For New Leaders
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Training Courses 

Customer First Approach

Communication Skills

Summary

Designed for professionals, this course sharpens customer service skills to deliver exceptional client experiences. It covers a customer-first approach—including anticipating needs, effective communication, and problem-solving—and uses practical exercises to transform participants into customer advocates, fostering loyalty and satisfaction.

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